The Financial Intelligence Centre (FIC) is seeking a Compliance Call Centre Agent to join its Compliance and Prevention team. This permanent role, based in Centurion, Pretoria, offers an opportunity for individuals with strong communication and problem-solving skills to contribute to regulatory compliance in South Africa.
The position plays a vital role in assisting various stakeholders with queries related to compliance under the Financial Intelligence Centre Act (FIC Act), No. 38 of 2001.
Job Purpose
The primary responsibility of the Compliance Call Centre Agent is to provide professional support to supervisory bodies, accountable institutions, and other affected stakeholders. This is done through telephone, the compliance query portal, and email to ensure effective registration, reporting, and general compliance in alignment with the FIC Act. The role requires adherence to set guidelines and procedures while delivering high-quality service to external stakeholders.
Key Responsibilities
The successful candidate will be responsible for:
- Stakeholder Engagement
- Communicating with external stakeholders through telephone, email, and the compliance query portal to provide clarity on compliance matters.
- Assisting institutions with understanding their obligations under the FIC Act.
- Providing solutions to standard compliance queries efficiently.
- Call Centre Service Delivery
- Handling incoming queries and concerns from various stakeholders.
- Offering assistance in accordance with the Compliance Contact Centre manual and established service standards.
- Ensuring that all interactions maintain a high level of professionalism and accuracy.
- Administering the Compliance Query Process
- Managing compliance-related queries following set internal procedures.
- Documenting interactions and responses to ensure transparency.
- Ensuring accurate record-keeping of queries and their resolutions.
- Assisting with Registration and Reporting
- Responding to general compliance, registration, and reporting related queries.
- Helping institutions and individuals navigate the registration process on the goAML platform.
- Conducting registration data cleansing activities to maintain accurate records.
- Understanding Supervised Institutions and Sectors
- Gaining in-depth knowledge of the various industry sectors affected by the FIC Act.
- Identifying common challenges faced by these sectors in compliance.
- Offering informed responses and guidance tailored to specific industries.
Required Qualifications and Experience
To be considered for the Compliance Call Centre Agent position, candidates must meet the following requirements:
Minimum Education Requirements
- A Grade 12 (Matric) or equivalent National Certificate is essential.
- A qualification in anti-money laundering or compliance management would be advantageous.
Experience and Skills
- At least one year of experience in a call centre environment is required.
- Prior exposure to a regulatory or compliance-related function is preferred.
- Strong English communication skills (both oral and written) are essential.
- The ability to use MS Word and MS Excel at an intermediate level is necessary.
Key Competencies
The ideal candidate should possess the following competencies:
- Strong customer service orientation – The ability to engage with external stakeholders and effectively address their concerns.
- Problem-solving skills – Capability to identify compliance-related issues and offer appropriate solutions.
- Attention to detail – Ensuring accuracy in registration and reporting processes.
- Organizational skills – Managing multiple queries and follow-ups efficiently.
- Adaptability – Willingness to learn about compliance regulations and adjust to changing industry requirements.
Employment Details
- Location: Centurion, Pretoria, South Africa.
- Job Type: Permanent.
- Travel Requirements: No travel required.
- Closing Date: 7 March 2025.
Why Join the Financial Intelligence Centre?
Working at the Financial Intelligence Centre provides a unique opportunity to contribute to South Africa’s financial regulatory framework. As a Compliance Call Centre Agent, employees play a critical role in ensuring financial integrity and preventing unlawful financial activities. This role is well-suited for individuals looking to build a career in compliance, anti-money laundering, and regulatory functions.
How to Apply
Interested candidates who meet the qualification and experience requirements should submit their applications before the closing date: 7 March 2025.
This position offers a chance to develop specialized compliance knowledge while working in a professional, structured environment. It is ideal for individuals who enjoy problem-solving, communicating with stakeholders, and contributing to regulatory frameworks.
For further details and application submission, candidates should refer to the Financial Intelligence Centre’s official career portal.
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