Are you passionate about customer service and looking for an exciting opportunity in the travel industry? FlySafair, one of South Africa’s leading airlines, is currently offering Customer Service Agent Vacancies at FlySafair at East London Airport. If you have excellent communication skills, a customer-oriented mindset, and the ability to work in a fast-paced environment, this might be the perfect job for you!
Customer Service Agent Job Overview
- Location: East London Airport
- Company: FlySafair
- Industry: Travel/Tourism
- Job Type: Permanent
- Salary: Market Related
- Closing Date: 18 March 2025
Job Description
FlySafair is searching for a Customer Service Agent to join its team at East London Airport. The successful applicant will report to the Manager: Base Airport and will play a crucial role in ensuring smooth ticket sales, bookings, and customer satisfaction.
About FlySafair
FlySafair is one of South Africa’s leading low-cost airlines, renowned for its exceptional customer service, affordability, and punctuality. Established as a subsidiary of Safair Operations, the airline has built a strong reputation for providing reliable domestic flights across major cities in South Africa.
With its commitment to safety, efficiency, and customer satisfaction, FlySafair has grown rapidly, earning multiple awards for its service excellence. The airline operates a modern fleet of Boeing 737 aircraft, ensuring comfortable and safe travel for passengers.
Responsibilities
As a Customer Service Agent at FlySafair, your responsibilities will include:
- Assisting passengers with ticket sales, bookings, and flight changes while explaining rules, terms, and regulations.
- Helping customers during flight disruptions and cancellations.
- Handling and safeguarding confidential information.
- Addressing customer complaints in a professional and timely manner.
- Assisting the supervisor or duty officer with any escalated issues.
- Providing outstanding customer service at all times.
Job Requirements
To qualify for the Customer Service Agent Vacancies at FlySafair, candidates must meet the following criteria:
- Education: Matric (Grade 12) or equivalent.
- Experience: Previous airport and ticket sales experience.
- Availability: Willingness to work weekends, public holidays, flexible hours, and shifts as required.
- Technical Skills: Good knowledge of computers and Microsoft Office (Word, Excel, and Outlook).
- Customer Service Skills: Strong understanding of delivering excellent customer service.
- Communication: Outstanding verbal and written English skills with proper phone etiquette.
- Problem-Solving: Ability to resolve conflicts efficiently.
Ideal Personal Attributes
FlySafair is looking for individuals who possess the following characteristics:
- Punctuality
- Patience and assertiveness
- Trustworthiness and professionalism
- Immaculate time management
- Ability to work well under pressure
- Strong customer focus and a service-oriented attitude
Also check: PSV Circular 09 of 2025: Available Government Vacancies in South Africa 2025
Why Join FlySafair?
FlySafair is a well-established airline known for its excellent service and employee-friendly work environment. This is a great opportunity to:
- Gain valuable experience in the aviation industry.
- Work in a dynamic and customer-focused environment.
- Enhance your problem-solving and communication skills.
- Be part of a reputable and growing airline.
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How to Apply
If you meet the above requirements and are interested in the Customer Service Agent Vacancies at FlySafair, take note of the following:
- Email applications will NOT be accepted. You must apply online via the official FlySafair career portal.
- Preference will be given to designated underrepresented groups as part of FlySafair’s commitment to employment equity.
- If you do not receive feedback within two (2) weeks from the closing date, consider your application unsuccessful.
If you’re looking for an exciting career opportunity in the aviation industry, the Customer Service Agent Vacancies at FlySafair are the perfect chance to join a reputable airline and build a rewarding career. With a strong emphasis on customer satisfaction, professionalism, and teamwork, this role is ideal for individuals who thrive in a fast-paced, customer-focused environment.
FlySafair is known for its exceptional service and employee-friendly policies, making it a great workplace for those passionate about travel and customer service. If you meet the requirements and are ready to take on this challenge, don’t miss out on this opportunity!
