A fantastic opportunity has emerged for a passionate and dedicated Food and Beverage Attendant to join a dynamic team in the Eastern Cape. This position is ideal for individuals who enjoy providing excellent hospitality services and have a keen eye for customer satisfaction. The role entails delivering exceptional food and beverage experiences across various operational areas, including restaurant operations, banqueting, and casino floor services (where applicable).
The successful candidate will be a key contributor to creating memorable experiences for guests, all while adhering to high standards and ensuring operational efficiency.
Key Responsibilities of the Role
As a Food and Beverage Attendant, the primary responsibility is to assist in preparing and delivering top-tier services to customers across multiple areas of the business. The role requires a high level of attention to detail and a commitment to service excellence. The duties include setting up restaurant spaces, conference rooms, seminars, and banqueting facilities, all in preparation for service. In addition to setting up, the attendant will also be involved in serving food and beverages, ensuring that standards are met and maintained throughout the service period.
Key Performance Areas:
- Prepared Work Area
- Preparation of mise-en-place (the process of preparing all ingredients and tools before cooking or service) and ensuring all areas are set up correctly.
- Regularly check that the restaurant and service areas, including the bar and conference spaces, are clean and tidy.
- Operate equipment safely and efficiently, complying with health, safety, hygiene, and environmental regulations.
- Participate in stock takes and report any discrepancies promptly to the supervisor.
- Delivered Food Services
- Stay informed about menu items, food trends, and cooking methodologies to deliver an up-to-date experience for guests.
- Accurately take and enter guest orders, ensuring that their preferences are noted and respected.
- Provide attentive service, ensuring that guests’ food and drink orders are delivered to the table promptly and in accordance with the restaurant’s standards.
- Clear tables and ensure that the area remains clean and inviting.
- Facilitate billing and cash-ups, ensuring all transactions are accurate and compliant with company standards.
- Prepared and Delivered Beverage Services
- Stay knowledgeable about beverages, including cocktails and other drink trends, to offer recommendations and prepare drinks to guest specifications.
- Accurately take and place beverage orders, ensuring the highest quality of drink preparation.
- Ensure all drinks are served in accordance with customer expectations, and maintain a clean and organized bar area.
- Perform daily stock counts and update beverage stock sheets at the end of each shift.
- Customer Engagement
- Greet guests with a warm, welcoming attitude, and engage them professionally throughout their visit.
- Understand customer preferences and provide personalized service.
- Address any customer complaints or concerns in a timely and professional manner, escalating issues when necessary.
- Educate guests about the venue’s offerings, loyalty programs, and special promotions, creating opportunities to upsell products.
Skills and Competencies
The role demands a balance of technical skills and interpersonal competencies. Food and beverage product knowledge is essential, as is the ability to operate various types of equipment safely and effectively. The candidate should possess excellent communication skills in both written and spoken English, along with strong numeracy abilities to handle transactions accurately. The ability to work efficiently under pressure and a strong customer service orientation are crucial for success in this role.
Additionally, proficiency in upselling techniques and stock control is beneficial, as the role involves maximising revenue opportunities while ensuring inventory is managed effectively.
Education and Experience Requirements
To be considered for this role, candidates must meet the following educational and experience criteria:
- A Grade 12 certificate or equivalent national qualification within the NQF framework.
- A minimum of two years’ experience in a customer-facing environment, ideally as a waiter, bartender, or similar role in food and beverage service.
- Previous experience in hospitality, particularly in a fast-paced environment, is highly advantageous.
Work Conditions and Special Requirements
The position requires flexibility, as the Food and Beverage Attendant will need to work various shifts, including weekends, evenings, and public holidays. The role also involves physically moving operating equipment and performing tasks in different outlets as per operational requirements. The successful candidate should be open to adapting to various tasks as needed and contributing to a team-focused environment.
Salary and Employment Details
The Food and Beverage Attendant position is permanent, and the salary offered is market-related, based on the applicant’s qualifications and experience. This role is open to individuals who meet the essential qualifications and skills, and preference will be given to candidates from designated groups in line with the Employment Equity Act.
This Food and Beverage Attendant position offers an exciting opportunity for individuals passionate about delivering exceptional customer service and contributing to the success of a hospitality operation. With a focus on food and beverage preparation, service delivery, and customer engagement, this role promises a dynamic and rewarding career in the hospitality industry.
For those interested in a fast-paced, customer-oriented career, applying for this position is a great next step.
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