The Road Accident Fund (RAF), a pivotal institution in South Africa dedicated to assisting those injured in motor vehicle accidents, has opened a recruitment drive for the position of Consultant: Pre-Assessment. This opportunity is based in Menlo Park, Pretoria, Gauteng, and is offered on a fixed-term contract basis for twenty-four months.
The RAF’s mission is to provide comprehensive cover to all road users, rehabilitate and compensate accident victims promptly, and promote safer road use across the country.
About the Role
The Consultant: Pre-Assessment plays a critical role within the Claims Division of the RAF. This role focuses on the initial evaluation of prospective claims applications, ensuring that all submissions comply with the organization’s strict guidelines and legal requirements. There are eleven positions available, providing a unique chance for candidates passionate about claims management and road safety to join this dedicated team.
This role carries a fixed-term contract with an attractive annual salary of R434,656.00, aimed at candidates with the relevant experience and qualifications who seek meaningful work within a public service environment.
Key Responsibilities
The core duty of the Consultant: Pre-Assessment is to meticulously review claims submitted to the RAF before they proceed further in the claims process. This includes:
- Pre-assessment of prospective claims: Consultants are responsible for recording all submitted documentation accurately and evaluating the benefits and products claimed based on these documents.
- Compliance assessment: Each submission is assessed against defined processes and rules to ensure that it meets all lodgement and compliance criteria.
- Identification of duplicate and linked claims: Detecting any duplications or related claims that may affect the processing of the applications.
- Application of prescription rules: Assessing the timeliness of claims and verifying mortality information with Home Affairs to prevent fraudulent or outdated claims.
- Communication: Informing prospective claimants of the outcomes of their pre-assessments, ensuring transparency and clarity.
Alongside these tasks, the Consultant is also responsible for maintaining the highest standards of quality assurance within the pre-assessment process. This involves implementing unusual occurrence procedures and ensuring that all claims are processed according to the RAF’s quality protocols.
Administrative and Reporting Duties
The role requires strong administrative capabilities, including:
- Documenting acknowledged claims efficiently.
- Managing correspondence and producing reports, briefing papers, and presentations.
- Assisting with the preparation and editing of technical documents and letters.
- Tracking and reporting on set objectives, targets, and emerging risks.
- Providing ad hoc reports focused on process improvement initiatives.
Stakeholder Management
Effective communication and relationship management with all stakeholders form a vital part of this role. Consultants must maintain healthy, professional relationships, follow up on queries, and respond within predefined turnaround times to ensure smooth and transparent claim handling.
Qualifications and Experience
Applicants must hold a Bachelor’s Degree or an Advanced Diploma in a related field. Additionally, a minimum of three years’ relevant experience in a claims environment is required. This background ensures that candidates are equipped with the technical knowledge and practical skills to succeed in the role.
Essential Skills and Competencies
The Consultant Pre-Assessment role demands a combination of technical expertise and behavioural competencies, including:
- Understanding and differentiating various RAF products.
- Knowledge of the Motor Vehicle Act and Motor Vehicle Accident Legislation.
- Ability to identify complex problems, analyze them, and make sound decisions.
- Strong financial management skills.
- Attention to detail and adherence to compliance rules.
- Planning, organising, and coordinating abilities.
- High levels of personal mastery, judgement, ethics, and client service orientation.
- Familiarity with the Public Finance Management Act (PFMA) is a plus.
Employment Equity and Additional Information
The Road Accident Fund is committed to the principles of employment equity, with preference given to people with disabilities in this targeted role. This commitment aligns with the RAF’s broader mission of inclusivity and fairness in employment practices.
Applicants should note that security vetting will be conducted on all prospective employees to safeguard the integrity of the institution. Furthermore, candidates with foreign qualifications must have their credentials evaluated by the South African Qualifications Authority (SAQA) and provide proof of such evaluation.
Application Process
Interested candidates are encouraged to apply before the closing date on 3 June 2025. It is important to note that applicants who do not receive correspondence within six weeks after the closing date may consider their application unsuccessful.
This Consultant: Pre-Assessment role at the Road Accident Fund offers a meaningful career path for individuals eager to contribute to road safety and claims management in South Africa. With a competitive salary, a fixed-term contract, and the chance to work within a respected public entity, this opportunity is ideal for candidates who meet the qualifications and are motivated by service excellence.
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