Are you looking for an exciting career opportunity to showcase your administrative skills? The First National Bank is currently seeking an Administration Assistant to join their dynamic team in Pretoria. This is a full-time role offering a chance to become part of a renowned financial institution, known for its commitment to innovation and customer satisfaction.
Administration Assistant Job Overview
- Position: Administration Assistant
- Location: Pretoria
- Job Type: Full-time
- Posted on: Yesterday
- Application Deadline: June 18, 2025 (7 days left to apply)
- Job Requisition ID: R35053
FNB seeks to appoint an Administration Assistant who will play a crucial role in ensuring the smooth running of functional areas by providing efficient and effective administrative support. This is an excellent opportunity to develop your administrative career with a leading financial institution.
Responsibilities of the Administration Assistant
As an Administration Assistant at FNB, you will be responsible for the following tasks:
- Administrative Support: Provide effective and efficient administration to ensure smooth operational functions.
- Cost Awareness: Demonstrate cost-consciousness by understanding your role’s contribution to costs and productivity, identifying areas where improvements can be made to reduce waste and costs.
- Customer Service Excellence: Ensure first-time resolution of customer queries or complaints, taking ownership of any requests and following up on issues that have been handed over to other departments or parties. You will be expected to meet the service level agreements (SLAs) and ensure timely resolutions.
- Process Improvements: Propose and implement improvements in internal processes that affect service levels and customer satisfaction.
- Product Knowledge: Maintain comprehensive product knowledge and provide technically accurate guidance, seeking feedback to enhance customer service.
- Compliance and Governance: Follow company policies, governance standards, and ethical codes while identifying and escalating risks.
- Performance Reporting: Provide timely reports on operations, performance, and audit findings to support decision-making within your area of accountability.
- Personal Development: Take responsibility for your personal development by creating and reviewing your development plan with your team leader or manager. Stay up-to-date with product knowledge and relevant learning opportunities.
Qualifications and Skills Required
To be successful in this Administration Assistant role, you should possess the following:
- Attention to Detail: You should be detail-oriented with the ability to produce high-quality work, adhering to predefined standards and procedures.
- Time Management: Meet turnaround times consistently while maintaining your availability, reliability, and accuracy.
- Teamwork: Contribute to teamwork and inclusivity by collaborating with team members to achieve common goals.
- Communication Skills: Strong verbal and written communication skills to interact effectively with customers and internal teams.
- Problem-Solving: The ability to identify risks and problems proactively, suggesting solutions to improve service delivery.
- Adaptability: Ability to work within enhanced processes and procedures to maintain operational efficiencies.
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How to Apply
If you are interested in applying for the Administration Assistant Vacancy at FNB, make sure to submit your application before June 18, 2025. The application process can be completed online through the FNB careers portal. Be sure to provide all the necessary documentation and ensure that your CV highlights your experience in administration and customer service.
The Administration Assistant Vacancy at FNB presents an exciting opportunity for individuals seeking to grow within a reputable and forward-thinking organization. With a focus on customer service, cost efficiency, and continuous improvement, this role offers the chance to contribute to the bank’s success while developing valuable skills in administration, reporting, and teamwork.
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FNB’s commitment to diversity and inclusion ensures that candidates from all backgrounds, including individuals with disabilities, are encouraged to apply. If you are detail-oriented, proactive, and passionate about making a difference, this is the perfect opportunity to advance your career in the financial sector.
