Fidelity Services Group, a reputable leader in transport and security services, is actively seeking a dependable and experienced Call Centre Driver to join their Cape Town team based in Goodwood. This permanent position offers an exciting opportunity for individuals passionate about driving professionally and contributing to the efficient daily operations of a busy call centre environment.
About the Role
The Call Centre Driver plays a vital role in the smooth functioning of Fidelity ADT’s operations by ensuring safe and reliable transport for call centre staff. The driver will be responsible for ferrying employees to various locations, delivering parcels and documents, and assisting with the general logistics that support the business’s daily activities.
Safety and efficiency are top priorities in this role, and the ideal candidate will have a Professional Driving Permit (PDP) along with a valid driver’s license. The driver will also be expected to maintain the assigned vehicle to a high standard, performing routine checks and reporting any maintenance needs promptly.
Key Responsibilities
- Vehicle Inspection and Maintenance: The Call Centre Driver is required to perform thorough daily inspections on the company vehicle before starting any shift. This ensures that the vehicle is roadworthy and any potential issues are identified early. Cleanliness and upkeep of the vehicle are also crucial, with the driver responsible for ensuring it is well-maintained and that any repair needs are communicated to the Head of Department (HOD).
- Safe Transport of Staff and Goods: Transporting call centre staff safely and efficiently is the core of this position. The driver will assist passengers when boarding and exiting the vehicle, prioritizing their safety and comfort. Additionally, the driver will be responsible for the secure transportation of parcels and important documents to their intended destinations.
- Route Planning: Utilizing maps and GPS technology, the driver will plan routes that ensure timely arrivals and departures. This logistical responsibility is key to supporting the smooth operation of the call centre’s daily schedule.
- Communication: Maintaining open and consistent contact with supervisors and team members is essential. The driver must keep the team informed of any delays or issues encountered during transport or delivery tasks.
- Ad Hoc Duties: The role may require additional support to the Operations Department or other areas as directed by the HOD, demonstrating the need for flexibility and teamwork within the position.
Qualifications and Experience
Candidates interested in this position should meet the following minimum requirements:
- A National Senior Certificate (Matric) or equivalent.
- A valid driver’s license, accompanied by a Professional Driving Permit (PDP).
- Although not mandatory, PSIRA registration is advantageous and may strengthen an applicant’s candidacy.
- Previous driving experience, especially in a professional or commercial capacity, will be highly regarded.
Commitment to Fair Employment Practices
Fidelity Services Group values diversity and equal opportunity in its hiring practices. The company encourages applications from Historically Disadvantaged Individuals, with a particular focus on Black Female Candidates in alignment with their transformation policy. Selection for the role is merit-based, but the organisation is dedicated to promoting inclusivity and growth within its workforce.
Why Work at Fidelity Services Group?
As a leading player in the transport and security sector, Fidelity Services Group offers its employees not only a stable work environment but also the chance to grow professionally within a well-established company. The Call Centre Driver role at their Cape Town branch presents a reliable career pathway for individuals seeking steady employment with opportunities to contribute meaningfully to a team-driven setting.
Application Process
Interested candidates should apply promptly, as the closing date for applications is 6 June 2025. The company reserves the right to fill or withdraw the position at any time and will only contact shortlisted candidates within 10 working days after the closing date. If applicants do not receive feedback within this period, they should consider their applications unsuccessful.
This Call Centre Driver position at Fidelity Services Group in Goodwood, Cape Town, offers a practical and respected career opportunity for reliable drivers with a valid PDP and a commitment to safety and service excellence. The role’s mix of vehicle maintenance, passenger care, and logistical coordination provides a dynamic work environment suited to responsible and professional individuals.
If you are looking for a role that combines driving skills with operational support in a stable company that values diversity and professional growth, this could be the ideal position for you.
Check also: Artisan Assistant Job Opportunities at the City of Tshwane (7 Posts)
