Are you passionate about customer service? Do you dream of gaining practical work experience while earning a nationally recognised qualification? If you are currently unemployed, have a Grade 12 qualification, and are between the ages of 18 and 30, then the Tenacity: Customer Service Call Centre Learnership Programme 2025 is the perfect opportunity for you
Customer Service Call Centre Learnership Programme Overview
- Duration: 15 months
- Qualification: National Certificate in Micro Finance (NQF Level 4)
- Location: Cape Town, South Africa
- Employment Type: Learnership (Paid)
- Closing Date: Not Specified
Key Responsibilities of the Role
As a learner at Tenacity, you will be an essential part of the Customer Services team. Your responsibilities will include a variety of tasks focused on delivering top-notch customer service. These tasks will allow you to develop your professional communication and problem-solving skills. Here are the main responsibilities you can expect:
1. Handling Customer Queries and Complaints
You will be responsible for answering a range of customer queries via inbound or outbound communication channels (such as phone calls, emails, or chats). You will be expected to resolve customer complaints promptly, ensuring a high level of customer satisfaction.
2. Delivering Exceptional Customer Experience
Providing excellent customer service is at the core of Tenacity’s operations. You will need to demonstrate professionalism, empathy, and a customer-first attitude in every interaction.
3. Administrative Tasks
In addition to handling customer queries, you will also be required to perform administrative duties related to customer account management. Accuracy in maintaining records is critical to ensuring smooth operations.
4. Adhering to Company Policies and Procedures
Like any corporate environment, it’s important to follow the company’s established guidelines and standards. You will be expected to comply with Tenacity’s policies, including those related to attendance, behaviour, and service standards.
Requirements
To apply for the Tenacity Learnerships 2025, applicants must meet certain educational and personal criteria. Here are the requirements:
Educational Requirements
- Minimum Grade 12 qualification with Mathematics or Mathematical Literacy passed.
Personal and Experience Requirements
- Currently unemployed with limited or no work experience.
- Ages between 18 to 30 years.
- Strong work ethic and positive attitude.
- Commitment to completing the full 15-month learnership programme.
- Willingness to work shifts and weekends.
- Not currently enrolled in any full-time or part-time studies during the learnership programme.
- No prior participation in a learnership or skills programme in the past 12 months.
Skills and Competencies Needed
To succeed in the Tenacity: Customer Service Call Centre Learnerships, there are several skills and attributes that will help you excel. Tenacity is looking for individuals who demonstrate the following:
1. Customer-Centric Mindset
A passion for helping customers and solving their problems is essential. Tenacity is looking for candidates who have a natural ability to engage with customers and provide a positive experience at all times.
2. Communication Skills
Strong verbal and written communication skills are crucial. You will need to communicate effectively with customers, colleagues, and supervisors, ensuring all interactions are professional and clear.
3. Problem-Solving Skills
The ability to stay calm under pressure and think on your feet is key when dealing with customer issues. You will need to find solutions quickly and effectively to maintain customer satisfaction.
4. Adaptability
The customer service environment can be fast-paced and dynamic. The ability to adapt to changing situations and demands is vital.
5. Teamwork
Being an active and contributing member of the team is essential. Tenacity values employees who can collaborate effectively and support colleagues in achieving common goals.
6. Time Management and Organisation
You must have strong time management skills to handle multiple tasks simultaneously, especially when balancing customer service duties and administrative responsibilities.
7. Willingness to Learn
An interest in learning about contact centre and customer service operations is key. This is a great opportunity to build your career from the ground up, and being eager to learn will help you succeed.
Recommended for you: How to Write a CV With No Experience in 2025 (Examples)
How to Apply
If you meet the eligibility requirements and are excited about this opportunity, here’s how you can apply:
- Prepare Your Documents: Make sure you have a copy of your Grade 12 certificate, identification documents, and any other relevant paperwork ready for submission.
- Submit Your Application: Check the official Tenacity website or job portals for the official application procedure. Ensure you follow all instructions carefully.
- Prepare for the Interview: If your application is shortlisted, you may be called for an interview. Prepare to demonstrate your passion for customer service, your communication skills, and why you would be a great fit for the Tenacity team.
The Tenacity: Customer Service Call Centre Learnership Programme 2025 offers an exciting and valuable opportunity for young South Africans to kickstart their careers in the customer service and microfinance sectors. With a combination of classroom-based learning and hands-on work experience, this learnership programme equips you with essential skills and a nationally recognised qualification that will be beneficial for your future career.
