Are you passionate about customer service and providing top-notch support to clients? Do you have experience in IT support, troubleshooting, and providing solutions over the phone and through emails? If so, Afrihost might just have the perfect job opportunity for you!
Afrihost, one of South Africa’s leading internet service providers, is looking to expand its support team. They are currently on the hunt for a Client Support and Services Consultant to join their Support Department. The role offers an exciting opportunity to work in a dynamic and fast-paced environment where no two days are the same.
Client Support and Services Consultant Job Overview
- Position: Client Support and Services Consultant
- Department: Support
- Remuneration: R84 000 – R144 000 per annum (Dependent on attitude, skills, and experience)
- Location: Gauteng (Applicants must be based in Gauteng)
- Shift Work: The position requires shift work, with varying work hours.
Requirements
Afrihost is looking for individuals who are enthusiastic, dedicated, and have a strong commitment to providing excellent customer service. If you have experience in IT support and enjoy troubleshooting, configuring devices, and helping clients with technical queries, this job could be a great fit for you!
The ideal candidate will be someone who thrives in a team environment and is always eager to assist clients with a smile, ensuring they receive the best possible support.
Key Responsibilities
As a Client Support and Services Consultant, you will be responsible for a wide range of tasks aimed at ensuring Afrihost clients receive the best possible service. Here are some of the key duties you’ll take on:
- Assist Clients with General Information on Afrihost Products: You’ll be the first point of contact for clients seeking information about Afrihost’s various services and products, such as ADSL, Fibre, 3G, LTE, and mobile data solutions.
- Client Signups: Assist clients in signing up for services through the Afrihost website, ensuring that the process is smooth and hassle-free.
- Device Configuration: You’ll help clients configure routers, mobile devices, and other products sold by Afrihost to ensure their connectivity and service experience is seamless.
- Afrihost Service Provisioning: You will keep clients updated on the progress of their orders and assist in troubleshooting any issues that may arise during service provisioning.
- Fault Finding and Troubleshooting: One of your main roles will be to troubleshoot any issues with Afrihost services, including ADSL, Fibre, mobile data, hosting, and email services. Your ability to quickly identify and solve problems will be crucial.
- Fault Logging: You will log any service faults in the system, ensuring that all issues are tracked and resolved in a timely manner.
Attributes They Are Looking For
Afrihost is looking for candidates who possess the following qualities:
- Enthusiasm and Dedication: A positive attitude and a willingness to go above and beyond in helping clients.
- Great Communication Skills: The ability to communicate clearly and effectively with clients, both over the phone and through written channels.
- Experience in IT Support: While not required, previous experience in IT support, troubleshooting, and customer service is a big plus.
- Team Player: The ability to work well with others in a collaborative team environment.
- Commitment to Client Service Excellence: A genuine passion for helping people and providing them with the best possible service.
- Proximity to Gauteng: Applicants must reside in Gauteng to be considered for the role.
- Technical Experience: Familiarity with ADSL, 3G and LTE, Fibre, and email would be highly advantageous.
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How to Apply
If you meet the criteria and are ready to join the Afrihost team, applying is simple. Here’s what you need to do:
- Fill Out the Application Form: Complete the required questions in the application form. All fields are mandatory.
- Reply to the Confirmation Email: Once you submit your application, you will receive an email confirming your submission.
- Send Your Matric Certificate, CV, and Qualifications: You must reply to the confirmation email with your Matric Certificate, CV, and any other relevant qualifications attached. Failure to do this will result in your application not being considered.
Afrihost’s Client Support and Services Consultant role offers a fantastic opportunity for anyone passionate about providing excellent customer service in a tech-driven environment. With competitive remuneration, the opportunity to work with a great team, and the chance to help clients navigate and resolve technical issues, this is a role that could lead to a rewarding career with a reputable company.
