If you have a passion for finance and customer service, then FinChoice has an exciting opportunity for you! The company is currently looking for Collection Agents to join their team in Southern Suburbs, Cape Town. This permanent position offers a fantastic chance to work with an innovative digital financial service provider, specializing in loans and funeral cover policies.
FinChoice aims to be the preferred financial service provider for South Africans by offering affordable, transparent, and accessible financial products. If you have experience in debt collection, a strong work ethic, and a positive attitude, then this might be the job for you!
Collection Agent Job Overview
- Company: FinChoice (a division of HomeChoice)
- Job Title: Collection Agent
- Job Type: Permanent
- Industry: Banking, Finance, and Investment
- Location: Southern Suburbs, Cape Town
- Positions Available: 4
- Job Ref #: HCH-2299
Purpose of the Role
As a Collection Agent, your primary responsibility is to recover outstanding debts from customers. You will communicate with clients via telephone, helping them make payments and educating them on their financial obligations.
This role is crucial in ensuring that FinChoice minimizes bad debts and maintains a healthy cash flow. Your goal is to help customers rehabilitate their accounts while maintaining excellent customer service standards.
Key Responsibilities
As a Collection Agent at FinChoice, your main tasks will include:
1. Revenue Generation
- Collect outstanding money from profile 0 – 2+ delinquent accounts (60-90 days overdue).
- Secure “promise to pay” commitments from customers.
- Educate and rehabilitate customers on managing their payment profiles.
- Consistently meet daily collection targets.
2. Efficiency and Productivity
- Follow a structured call script to negotiate payments from customers.
- Ensure all interactions are recorded accurately in the system.
- Meet departmental Key Performance Areas (KPAs).
- Complete daily lost time sheets to ensure productivity tracking.
- Look for ways to improve efficiency in performance, communications, and systems.
3. Customer Service
- Approach customer negotiations professionally, ensuring positive relationships.
- Provide polite, friendly, efficient, and professional service to all customers.
- Maintain confidentiality and protect the company’s reputation.
4. Quality Standards
- Ensure first-time resolution in customer queries.
- Accurately capture all customer agreements and payment commitments into the system.
- Follow company policies and comply with legal and ethical standards.
Job Requirements
To be eligible for the Collection Agent Job at FinChoice, candidates must meet the following criteria:
Qualifications & Certifications
- Grade 12 / Matric or equivalent qualification.
Experience & Skills
- Minimum of 1 year of collections experience in a contact center environment.
- Strong verbal and written communication skills.
- Must be comfortable working shifts, weekends, and public holidays.
- Clear credit and criminal record is required.
- Basic computer literacy, including proficiency in Email, Internet, Word, and Excel.
- Excellent telephone etiquette and customer handling skills.
Attributes & Behaviors
- Performance-driven and results-oriented with a strong desire to succeed.
- Energetic and positive approach to work.
- Attention to detail and strong work ethic.
- Excellent listening and interpersonal skills.
- A team player, but also capable of working independently.
Read more: From Personal Details to References: Building a Professional CV in 7 Easy Steps
Why Work at FinChoice?
Choosing a career at FinChoice means joining a fast-growing financial services company that is focused on innovation, customer service, and employee development. Here are a few reasons why this could be a great career move:
- Job Security: Permanent position with growth opportunities.
- Innovative Work Environment: Be part of a digital financial service provider.
- Competitive Salary: Opportunity to earn good incentives based on collections performance.
- Training & Development: Gain valuable experience in the finance industry.
- Team Culture: Work with a supportive and dynamic team.
How to Apply
If you are passionate about customer service and debt collection, then this job at FinChoice is perfect for you!
- Prepare Your CV – Ensure your resume highlights your experience in collections, communication skills, and technical abilities.
- Submit Your Application – Apply via the FinChoice careers page or a relevant job portal.
- Interview Process – Shortlisted candidates will be contacted for an interview.
- Assessment & Final Selection – Successful applicants will undergo training before starting their new role.
Application Deadline: Open until positions are filled.
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The Collection Agent Job Opportunities provide an excellent chance to join a leading financial services company. If you have experience in collections, a passion for customer service, and strong negotiation skills, this is your opportunity to build a rewarding career in the finance industry.
