If you’re looking for a unique opportunity to kickstart your career in customer service within the dynamic financial services sector, the Contact Centre Internship at Lesaka Technologies could be the perfect stepping stone for you. Located in Sandton, Gauteng, this internship offers valuable hands-on experience in a customer-focused environment, allowing you to enhance your skills while contributing to a leading company in the financial services industry.
Contact Centre Internship Overview
- Position Title: Contact Centre Intern
- Company: Lesaka Technologies
- Division: Lesaka Enterprise Division
- Location: Sandton, Gauteng
- Job Type: Contract (12 months)
- Closing Date: 26 May 2025
- Posted Date: 12 May 2025
- Industry: Financial Services
- Job Functional Area: Customer Service
About Lesaka Technologies?
Lesaka Technologies is a forward-thinking company known for providing innovative solutions within the financial services industry. As part of the company’s commitment to empowering its clients and employees, Lesaka has created the Lesaka Enterprise Division, which includes this internship opportunity for individuals interested in building a career in customer service.
Contact Centre Internship Description
The Contact Centre Internship is a contract position designed to immerse interns in the day-to-day operations of Lesaka’s contact centre. This role is ideal for individuals who are passionate about delivering exceptional customer service, solving problems, and helping clients feel valued. As an intern, you will be responsible for handling customer queries through incoming and outgoing calls, all while adhering to the company’s high standards of customer service.
Key Responsibilities
As a Contact Centre Intern at Lesaka Technologies, your day-to-day responsibilities will include:
- Responding to Customer Inquiries: You will promptly and professionally respond to customer inquiries via telephone, ensuring that every customer interaction is handled efficiently.
- Ensuring Timely Resolution: Your main goal will be to resolve client queries within the specified service levels. This requires an understanding of the company’s products and services, as well as the ability to follow policies and procedures.
- Adhering to Scripts and Procedures: You will be expected to follow specific scripts and guidelines to ensure that all customer interactions meet the company’s quality standards.
- Logging Interactions: Accurate logging of all interactions into the customer relationship management (CRM) or ticketing system (e.g., Jira) is an essential task. This ensures that customer requests and issues are tracked and addressed efficiently.
- Suggesting Improvements: Lesaka Technologies values innovation, so you will have the opportunity to identify areas where processes can be improved and suggest potential solutions to your supervisor.
- Building Customer Relationships: By maintaining a high level of product knowledge and actively listening to customer needs, you will help build strong relationships, fostering customer retention and satisfaction.
- Handling Escalations: If an issue cannot be resolved immediately, you will escalate it to the relevant department or supervisor to ensure it is addressed promptly.
- Following Up on Outstanding Issues: Ensuring all issues are followed up on is an essential part of your role. You will take ownership of outstanding interactions and ensure the customer receives timely updates.
- Contributing to Team Discussions: Active participation in team meetings, training sessions, and feedback discussions will allow you to grow in the role and improve your customer service skills.
Qualifications and Experience
To be considered for this exciting opportunity, you need to meet the following requirements:
- Grade 12 (matric).
- Computer literacy (proficiency in Outlook is required).
- 1-2 years of experience in a call centre or customer service role, ideally in a high-volume environment.
- Experience with ticketing systems and CRM software (e.g., Jira) is advantageous.
- Industry-related experience (e.g., financial services or utilities) is a plus.
You must also be prepared to work rotational shifts, including evenings, weekends, and public holidays. Shifts are scheduled based on business needs, and overtime may be required occasionally.
Key Skills for Success
To excel in this role, you should possess the following technical competencies and personal qualities:
- Customer-Focused: Always put the customer’s needs first, ensuring their issues are resolved in a timely and satisfactory manner.
- Attention to Detail: Accuracy is essential in logging customer interactions and resolving issues.
- Problem-Solving: Strong listening skills and the ability to think critically are key to identifying solutions to customer problems.
- Time Management: You will need to balance multiple tasks and meet deadlines, especially when handling high volumes of customer queries.
- Adaptability: As customer needs and processes change, being flexible and adaptable is essential to success in this role.
- Good Communication Skills: Clear communication is vital for ensuring that customers understand your responses and feel valued throughout their interactions with the company.
Read more: From Personal Details to References: Building a Professional CV in 7 Easy Steps
How to Apply
If you meet the requirements and are excited about the opportunity to join a forward-thinking company, apply now for the Contact Centre Internship at Lesaka Technologies. Remember, the application deadline is 26 May 2025, so don’t miss out on this exciting opportunity.
The Contact Centre Internship at Lesaka Technologies offers an exciting and invaluable opportunity for individuals looking to begin their careers in customer service within the financial services industry. This role allows interns to develop essential skills, such as communication, problem-solving, and customer relationship management, while gaining hands-on experience in a fast-paced and dynamic environment.
