Capitec Bank Ltd, a leading financial institution in South Africa, is on the hunt for dynamic and self-motivated individuals to join their team as Online Banking Consultants. The role, based in Stellenbosch, Western Cape, promises an exciting career in the banking industry, focusing on delivering exceptional app and online banking services to commercial and business centre clients.
If you’re passionate about customer service and the evolving world of banking technology, this might be the perfect opportunity for you!
Key Responsibilities
As an Online Banking Consultant, the main responsibilities include:
- Providing Client Assistance: The consultant will assist clients with any issues or queries related to Capitec’s app and online banking systems, ensuring they have a smooth and efficient experience.
- Increasing Online Banking Adoption: A significant aspect of the role will be to drive and increase the use of online banking services within the assigned region. Consultants will actively promote and encourage clients to adopt the bank’s online platforms for their business needs.
- Relationship Building: Maintaining strong relationships with commercial and business centre clients is a key element of the role. The consultant will need to understand client needs and provide tailored solutions, helping to enhance customer satisfaction and loyalty.
- Regular Reporting: Consultants will be required to report on their activities, track progress in online banking adoption, and provide feedback to management on any issues or areas of improvement.
- Compliance and Risk Management: Ensuring that all banking services and client interactions comply with Capitec’s policies, regulatory standards, and risk management guidelines will be essential.
Ideal Candidate Profile
Capitec is seeking individuals with a strong customer service background and an understanding of business banking. Here’s what makes the ideal candidate:
- Experience: A minimum of one year’s experience in a business banking role where the individual has been client-facing, providing service and support. This will equip candidates with the skills to assist clients effectively in a fast-paced banking environment. Experience in client liaison is highly desirable.
- Qualifications: The role requires at least a tertiary qualification in Banking or Information Technology. This qualification will provide a solid foundation for understanding banking systems and IT infrastructure.
- Skills: Successful applicants should possess strong analytical and problem-solving skills, effective communication abilities, and proficiency in computer literacy, including MS Word, MS Excel, and MS Outlook. Interpersonal skills and relationship management abilities are vital, as the role involves significant interaction with clients.
- Knowledge: A deep understanding of IT systems, business banking products, banking regulations, and compliance is crucial. Capitec’s ideal candidate will also have some knowledge of the bank’s internal policies and procedures, though this is not mandatory as on-the-job training will be provided.
Employment Conditions
- Applicants must have a clear criminal and credit record.
- Successful candidates will be employed under the conditions of Capitec’s corporate policies and guidelines, which include ongoing training and professional development.
How to Apply
If you are passionate about technology, banking, and building strong client relationships, Capitec invites you to apply. To get a glimpse of life at Capitec and complete a brief assessment, candidates should visit Capitec’s website. Once the assessment is complete, applicants can finalize their application by clicking the “Apply” button.
The role of Online Banking Consultant at Capitec Bank presents a unique opportunity for individuals eager to make an impact in the fast-growing digital banking space. With a focus on customer service, technology, and relationship building, this position offers both personal and professional growth within one of South Africa’s leading financial institutions.
Capitec’s dedication to providing exceptional service and its forward-thinking approach to banking make it an ideal company to work for in 2025 and beyond. For more information about the Online Banking Consultant role and to apply, visit Capitec’s website today!
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