The retail industry continues to evolve, and personal shopping services have become an essential part of enhancing the customer experience. OneCart (Pty) Ltd, a leading name in the South African retail sector, is currently looking for Personal Shoppers to join their team at Sandton City, Johannesburg, Gauteng.
This position, advertised on 20 February 2025, is a contract-based opportunity with a closing date of 07 March 2025. Individuals with excellent customer service skills, a keen eye for detail, and the ability to take initiative are encouraged to apply.
The Role of a Personal Shopper at OneCart
The Personal Shopper role at OneCart requires individuals to assist customers with their shopping experience, offering product advice, ensuring order accuracy, and providing solutions to customer queries. These shoppers play an essential role in ensuring a smooth, efficient, and enjoyable shopping experience for customers.
OneCart’s Personal Shoppers act as in-store concierge assistants, guiding customers in their purchasing decisions, fulfilling orders, and ensuring that customer requests and expectations are met. Their role involves physical presence in-store during working hours, where they are responsible for handling various customer needs.
Responsibilities and Duties
Personal Shoppers at OneCart have a variety of responsibilities that contribute to the company’s efficient retail operations. The key duties include:
- Providing customer support by helping shoppers make the best purchasing decisions based on their needs.
- Fulfilling customer orders efficiently and making payments in person when necessary.
- Handling customer complaints and requests in a professional and prompt manner.
- Offering advice on substitute products in cases where requested items are unavailable, out of stock, or discontinued.
- Notifying management of issues related to customer concerns, supply shortages, or defective products.
- Engaging with customers to ensure that special instructions regarding orders are correctly followed.
- Ensuring order accuracy by correctly selecting, scanning, and packing items.
- Assisting with order collection, packaging, and loading, when required.
- Monitoring product availability and keeping track of stock offerings.
- Collaborating with store departments to improve service efficiency.
- Managing personal work priorities to ensure all assigned tasks are completed on time.
- Following instructions from supervisors and contributing to team goals.
- Demonstrating company values through professional and customer-oriented behavior.
Skills and Attributes Required
To excel in the Personal Shopper role at OneCart, candidates must possess certain skills and qualities, including:
- Strong customer service skills to enhance the shopping experience.
- A keen eye for detail to ensure orders are correctly processed.
- The ability to work efficiently and independently while following company protocols.
- Excellent communication skills to effectively engage with customers and resolve their queries.
- A strong sense of responsibility and reliability in handling customer orders and payments.
Job Requirements
OneCart has outlined specific requirements for candidates applying for this position:
- Matric Certificate – A basic education qualification is mandatory.
- Location – Applicants must be based in or near Sandton City, Johannesburg.
- Fluency in English – Effective communication is essential for providing customer service.
- Typing Skills – Applicants must be able to type in complete, structured sentences.
Why Join OneCart?
OneCart is a dynamic retail company known for its innovative approach to shopping services. By joining the team, Personal Shoppers get an opportunity to work in a fast-paced retail environment, interact with customers, and enhance their problem-solving and interpersonal skills.
The company values teamwork, customer satisfaction, and efficiency, making it an ideal workplace for individuals looking to gain hands-on experience in the retail industry. Additionally, career growth opportunities may be available for those who excel in their roles.
Application Process
Interested candidates should apply as soon as possible before the 07 March 2025 deadline. Since the role is in high demand, applicants who do not receive feedback within two weeks should consider their applications unsuccessful.
This opportunity is perfect for individuals who enjoy working with people, have a passion for customer service, and are detail-oriented. OneCart is looking for team players who can help enhance the shopping experience for customers while ensuring efficient order fulfillment.
If customer service and helping others shop smarter is something that interests potential applicants, OneCart’s Personal Shopper role in Sandton City could be the perfect fit.
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