Are you a driven individual with a passion for sales and an ability to thrive in a fast-paced environment? Do you have a proven track record of surpassing sales targets and building strong customer relationships? If so, an excitingTelesales Agent opportunity awaits you with a world-leading smart mobility tech company, offering innovative products and services to customers across 23 countries.
The company is now seeking a motivated Telesales Agent to join their Call Centre team in Rosebank, Johannesburg.
About the Company
With over 1.75 million subscribers globally, this cutting-edge company has become a leader in smart mobility technology. They are committed to providing their customers with groundbreaking solutions that enhance their daily lives and drive innovation within the automotive sector. As they continue to expand and innovate, they are now looking to strengthen their sales team by hiring a dynamic and results-oriented Telesales Agent.
Position Overview
This full-time, permanent Telesales Agent position is based in Rosebank, Johannesburg, and is ideal for individuals who are ready to work in a fast-paced call centre environment. The role involves reaching out to both potential and existing customers, offering company products and services, identifying customer needs, and providing support and assistance. As a Telesales Agent, your primary responsibility will be to engage with customers, generate sales, and follow up with leads to ensure customer satisfaction.
Key Responsibilities
- Customer Outreach: Proactively contact potential customers and existing clients via phone, email, and online platforms to present the company’s products and services.
- Sales Generation: Drive sales by identifying and addressing customer needs, upselling additional services, and following through with lead generation and follow-up activities.
- Customer Relationship Management: Build and nurture long-term customer relationships, ensuring customer satisfaction and loyalty.
- Goal Achievement: Consistently meet and exceed sales targets and KPIs by employing effective persuasion, negotiation, and communication techniques.
- Multitasking: Manage multiple tasks and priorities while maintaining a high standard of customer service.
- Self-Motivation: Work independently to achieve personal and team sales goals, while remaining resilient in a fast-paced and target-driven environment.
Required Qualifications and Skills
- Experience: At least 2 years of outbound telesales experience, ideally within a call centre environment. Previous experience in B2C (Business to Consumer) sales is essential, with a proven ability to sell products or services to individual customers.
- Communication Skills: Excellent telephonic communication skills are a must, along with the ability to actively listen, negotiate effectively, and convey information clearly and persuasively.
- Customer Service Orientation: A strong customer service ethic, with the ability to build relationships and exceed customer expectations.
- Language Proficiency: Fluency in English is required, and knowledge of additional languages is an advantage to communicate with a broader customer base.
- Tech Savvy: High proficiency in computer skills, including the use of relevant software, online platforms, and databases.
- Education: A completed Grade 12 qualification is mandatory, while a tertiary qualification related to sales, marketing, or business is preferred.
- Work Schedule: Comfortable with working the night shift, from 5:00 PM to 2:00 AM, and able to arrange personal transport to and from the office.
Ideal Candidate
The ideal candidate for this Telesales Agent position will be someone who thrives in a target-driven environment and enjoys the challenge of achieving and exceeding sales goals. They should be highly self-motivated and resilient, with a natural ability to connect with customers and understand their needs. Additionally, the candidate must be able to manage multiple tasks efficiently while maintaining a high level of professionalism and customer service.
Remuneration and Benefits
- Salary: Competitive basic salary with the opportunity to earn commission based on performance.
- Benefits: The company offers comprehensive benefits, including incentives, and an exciting career growth path in a fast-growing global tech company.
Application Process
This is an excellent opportunity for sales professionals who are passionate about technology and looking to build a career in a dynamic and forward-thinking company. If you meet the qualifications and are excited about the prospect of working in a challenging and rewarding environment, apply now!
With competitive remuneration, a dynamic work environment, and the chance to work with cutting-edge technology, this position is ideal for those ready to take on new challenges and grow their career. If you have the right skills and are excited about working in a fast-paced, target-driven setting, apply today before the 30 May 2025 deadline!
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